Why licences matter for surgery abroad
When you travel for an operation such as Lipo 360 or a mommy makeover, you rely on several parties at once: the company that organises your trip, the hospital and the surgeon. In Türkiye, only authorised intermediaries may organise treatment for international patients. Checking the organiser's documents is one of the simplest ways to separate a properly registered company from an unregulated middleman – a point we also cover in our guide to safety and choosing a clinic.
All of the documents below belong to New City Clinic, the Istanbul health tourism organisation behind this site. The originals are also shown on the New City Clinic licences and certificates page.
TÜRSAB Group A travel agency licence No. 17659
Your hotel, airport transfers and travel arrangements are organised by a licensed travel agency registered with TÜRSAB, the Association of Turkish Travel Agencies, under Group A licence number 17659.
What it means for you: the practical side of your trip is handled by a registered agency, not by an informal contact.
How to check it: look up licence No. 17659 in TÜRSAB's member list.
Registered trademark
The New City Clinic name is a registered trademark. That means you are dealing with one identifiable company, not a name that anyone can use. If you see the name used elsewhere, you can contact the clinic directly through its official contact page to confirm it is genuine.
ISO-certified processes
New City Clinic's management systems are audited against four international ISO standards. They certify how the organisation works – they are not medical accreditations of a hospital or a surgeon.
| Standard | Area | What it means for patients |
|---|---|---|
| ISO 9001:2015 | Quality management | Documented, consistent processes from first enquiry to follow-up. |
| ISO 27001:2022 | Information security | Your photos, reports and personal data are handled under an audited security system. |
| ISO 10002:2018 | Complaints and customer satisfaction | A defined procedure if you are unhappy and want to raise a complaint. |
| ISO 31000:2018 | Risk management | Risks in organising healthcare are identified and managed systematically. |
How to check them: ask New City Clinic for copies of the certificates, which name the certification body and validity dates.
Treatment only in licensed hospitals, by named specialists
New City Clinic does not operate on patients itself. Every procedure is performed by a named specialist physician at a partner hospital licensed by the Ministry of Health: Acıbadem, Medicana, Medipol, Medical Park or Biruni University Hospital. The hospital and the physician are written in your plan before you travel. You can read more about how they are chosen on our partner hospitals page, and about the lead plastic surgeon, Op. Dr. Fatih Kılıç, on his profile page.
Complication insurance and a legal department
Every New City Clinic package includes complication insurance. Its scope, limits and exclusions are given to you in writing before surgery, so read them carefully and ask about anything that is unclear.
New City Clinic also has a legal department, which prepares the written contract, the informed consent and the data protection documents, and handles any complaint. No document removes the risks of surgery – results vary and complications can occur – but clear paperwork means you know where you stand.
A simple checklist before you book
- Ask for the Ministry of Health authorisation number and check it via HealthTürkiye.
- Look up TÜRSAB licence No. 17659 in TÜRSAB's member list.
- Make sure your written plan names the hospital and the surgeon.
- Check the hospital's current accreditations on its official website and, if you wish, in the JCI directory.
- Read the complication insurance terms and the consent forms before surgery.
When you are ready, send your photos to New City Clinic using the form or WhatsApp for a free assessment. You will usually receive a written plan and price within 24 hours; our price overview gives you an idea in advance.
New City Clinic's official documents
newcityclinic.com · Licences and certificates of New City Clinic
Frequently asked questions
Is New City Clinic a licensed company?
Yes. New City Clinic holds the Health Tourism Authorisation Certificate of the Turkish Ministry of Health, is registered with HealthTürkiye and is a TÜRSAB-licensed travel agency (No. 17659).
Is New City Clinic a hospital?
No. New City Clinic is an authorised health tourism intermediary. Surgery is performed by specialist physicians at licensed partner hospitals; the clinic organises the assessment, plan, hotel, transfers, interpreting and follow-up.
How can I check these documents?
Ask New City Clinic for the certificate and licence numbers. You can verify the Ministry of Health authorisation through HealthTürkiye and the TÜRSAB licence in TÜRSAB's member list.
Which ISO certificates does New City Clinic have?
ISO 9001:2015 for quality management, ISO 27001:2022 for information security, ISO 10002:2018 for complaint handling and customer satisfaction, and ISO 31000:2018 for risk management.
Are the ISO certificates a medical accreditation?
No. They certify New City Clinic's management systems – quality, data security, complaints and risk. Hospital accreditations belong to the individual hospitals and should be checked on their official websites.
What happens if something goes wrong after surgery?
Every package includes complication insurance, whose scope, limits and exclusions you receive in writing before surgery. New City Clinic's legal department handles complaints, and the coordinator stays in touch after you return home.
Why does a travel agency licence matter?
Your hotel, transfers and travel arrangements are part of the package. The TÜRSAB licence No. 17659 shows that these are organised by a registered travel agency.
