Who is responsible for your data
The controller of personal data sent through this website is New City Clinic, Ataköy 7-8-9-10. Kısım Mah., Bakırköy, Istanbul, Türkiye. For any question about your data, write to info@newcityclinic.com.
What we collect and why
- Contact form: your name, email, phone number, country, the treatment you are interested in and your message. These details are sent to New City Clinic so that a coordinator and surgeon can answer your request and prepare a quote.
- WhatsApp, phone and email: if you contact New City Clinic directly, the information and photos you choose to share are used to assess your case and communicate with you.
- Health information and photos: these are special-category data. We process them only with your explicit consent and only to assess your suitability for treatment and prepare your quote.
We do not sell your data, use it for advertising profiles or share it with third parties other than those needed to answer your request (for example, the form service that delivers your message, and the doctors and partner hospital involved in your care, once you decide to proceed).
How long we keep your data
Enquiries that do not lead to treatment are kept only as long as needed to answer you and follow up on your request, and are then deleted. If you are treated, medical records are kept for the periods required by Turkish health regulations.
Your rights
If you live in the UK, the European Union or another country with similar laws, you have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to data portability and to withdraw your consent at any time. Turkish data-protection law (KVKK) gives similar rights. To exercise them, email info@newcityclinic.com. You may also complain to the data-protection authority in your country, such as the Information Commissioner’s Office in the UK or the Data Protection Commission in Ireland.
International transfers and security
New City Clinic is based in Türkiye, so information you send from abroad is transferred there. It is handled confidentially by the team and the medical staff involved in your case, with reasonable technical and organisational measures to protect it.
This policy may be updated from time to time; the date at the top of the page shows the latest version. See also our contact page.
